Privacy Policy
Effective Date: February 1, 2025
Last Updated: February 1, 2025
Welcome to www.vara-lakshmi.in (the “Website”). At Vara Lakshmi, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services.
1. Information We Collect
When you visit our Website, place an order, or interact with our services, we may collect the following types of information:
a) Personal Information
Name
Email address
Phone number
Shipping and billing address
b) Non-Personal Information
Browser type, IP address, and device information
Pages visited and browsing behavior on our Website
Cookies and tracking data (See Section 6 for details)
2. How We Use Your Information
We use the collected information to:
Process and fulfill your orders
Provide customer support and respond to inquiries
Improve our Website, services, and user experience
Send order confirmations, shipping updates, and promotional offers (only if opted-in)
Detect and prevent fraud or security breaches
3. Payment Information
We do not store or process any payment information on our Website. All payments are securely handled by our third-party payment gateway provider. Please refer to their privacy policy for more details on how they handle payment data.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
Service Providers: Logistics partners, customer support teams, and analytics providers for order fulfillment and website improvements.
Legal Compliance: If required by law, we may disclose your information to government authorities or in response to legal requests.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings. Disabling cookies may impact the functionality of certain features.
7. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications at any time
Request a copy of the data we hold about you
To exercise these rights, please contact us at [your email].
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Return, Refund, and Cancellation Policy
At Vara Lakshmi, we strive to provide a seamless shopping experience. However, if you are not completely satisfied with your purchase, please review our Return, Refund, and Cancellation Policy below.
1. Return Policy
a) Eligibility for Returns
Items must be returned within “7 days” of delivery.
Products must be unused, unopened, and in their original packaging with all tags and seals intact.
Perishable, hygiene-related, and personal care products (such as toothpaste, brushes, detergents, etc.) cannot be returned due to health and safety concerns.
Products damaged due to misuse, mishandling, or improper storage will not be accepted for return.
b) How to Initiate a Return
To initiate a return, follow these steps:
1. Contact our support team at support@vara-lakshmi.in within 7 days of receiving the product.
2. Provide your order ID and details of the item you wish to return.
3. Our team will verify the request and arrange for a pickup (if applicable) or provide return instructions.
4. Once the item is received and inspected, we will process your refund or exchange.
c) Return Shipping Charges
If the return is due to a defect or incorrect product sent by us, we will cover the return shipping cost.
If the return is due to a change of mind, the customer will be responsible for the return shipping charges.
2. Refund Policy
a) Refund Eligibility
Refunds will be processed only after we receive and inspect the returned product.
If the product does not meet return eligibility criteria, a refund will not be issued.
Refunds will be issued in the original payment method used for the purchase.
b) Refund Processing Time
Once approved, refunds may take 7 business days to reflect in your account, depending on your bank or payment provider.
You will receive an email confirmation once your refund has been processed.
c) Non-Refundable Items
Shipping and handling charges are non-refundable.
Products categorized as non-returnable (e.g., hygiene products) will not be eligible for refunds.
3. Cancellation Policy
a) Order Cancellation Before Shipment
Customers can cancel an order within 24 hours of placing it, provided it has not yet been shipped.
To cancel, contact us at support@vara-lakshmi.in with your order ID.
b) Order Cancellation After Shipment
Once an order is shipped, it cannot be canceled. Customers must wait for delivery and then request a return if eligible.
c) Auto-Cancellation by Vara Lakshmi
We reserve the right to cancel orders in the following cases:
Product out of stock or discontinued
Payment verification failure
Fraudulent transactions suspected
Delivery address issues (e.g., incorrect or undeliverable address)
In such cases, a full refund will be processed to the original payment method.
Shipping Policy
1. General Information
At Vara Lakshmi, we strive to deliver your orders safely and on time. This Shipping Policy outlines our shipping terms, including delivery timelines, charges, and other essential details.
2. Shipping Coverage
We currently ship orders across kakinada.
International shipping is not available at this time.
Some locations may have limited delivery coverage based on courier service availability.
3. Processing Time
Orders are processed within 2 business days from the date of order placement.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of unexpected delays due to operational challenges, we will notify you via email or SMS.
4. Delivery Time
Standard Delivery: Estimated 2 business days after order processing.
Express Delivery (if available): Estimated 1 business days after order processing.
Delivery times may vary based on location, courier efficiency, and unforeseen circumstances (e.g., natural disasters, strikes, or lockdowns).
5. Shipping Charges
Free Shipping: Available for orders above ₹200.
Standard Shipping Fee: ₹30 for orders below the free shipping threshold.
Express Shipping Fee (if applicable): Additional ₹30 charged for faster delivery.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS.
You can track your order through our courier partner’s website using the tracking details provided.
7. Delivery Attempts & Address Issues
Our delivery partners will attempt delivery 2 times before returning the package.
If the delivery fails due to an incorrect or incomplete address, the order will be returned, and additional shipping fees may apply for reshipment.
Customers are responsible for providing accurate and complete shipping information at the time of checkout.
8. Delayed or Missing Shipments
If your order is delayed beyond the estimated timeframe, please contact our support team at support@vara-lakshmi.in.
If the tracking status shows “delivered,” but you haven’t received the package, report it to us within 1 days for further investigation.
9. Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with, do not accept it from the delivery agent.
Take pictures and report the issue to our support team immediately.
Once the issue is verified, we will process a replacement or refund as applicable.
10. Restricted Areas & Service Interruptions
Some regions may experience service interruptions due to external factors (e.g., bad weather, natural disasters, or government restrictions).
In such cases, deliveries may be delayed, or we may cancel and refund affected orders.
11. Contact Us
For queries, reach out to us at:
Vara Lakshmi
Website: www.vara-lakshmi.in
Email: support@vara-lakshmi.in